Transform Public Sector Experiences for Citizens, Employees, and Vendors

Reduce costs, build trust, and foster greater engagement.

Customer Story

Fewer Phone Calls and More Residents Helped with Liferay DXP

105,000 +

residents served

256 K

page views per month

15

contributing departments

Modernizing the Public Sector with Liferay DXP

Create digital-first, engaging interactions while maintaining public sector requirements for security, privacy, and data sovereignty.

  • Reduce wait times. Let citizens complete common tasks – like renewing permits, accessing records, or reporting concerns – online. No more driving between offices or getting stuck on hold.
  • Deliver customized journeys. Offer relevant news, announcements, and tailored search results, while recommending related content and services that make citizens feel understood and supported. For example, a person who recently applied for food assistance might see a personalized homepage banner suggesting additional financial aid or unemployment programs.

  • Encourage engagement and feedback. Create channels for citizens to provide input, join surveys, and communicate directly with government or community teams. 

Focus on citizens and cut through red tape by making critical services easily accessible from a single hub.

  • Permit or license applications. Enable citizens to submit and track permit applications through a single interface instead of hunting down different departments.
  • Traffic violation resolution. Offer online options to pay fines, register for traffic school, or request hearings without visits to the courthouse, police, or motor verhicle departments.
  • Service cancellation after the passing of a loved one. Simplify life’s most difficult moments by letting citizens end multiple services on behalf of close family – such as pensions, passports, or utilities – with one submission.

Operate smarter while serving citizens and employees better.

  • Empower self-service. Allow citizens to submit service requests, schedule appointments, or apply for permits without calling or emailing your staff.
  • Reduce IT backlogs. Let employees create pages, onboard vendors, and approve maintenance requests directly—no IT ticket needed.
  • Accelerate digital experience creation. Build citizen, employee, or procurement portals alongside websites—all from one platform for more efficient work.

Protect constituents through enterprise-grade security and compliance.

Public agencies handle sensitive data that demands the highest level of protection. With over 20 years of experience in regulated industries, Liferay helps you serve securely and confidently.
  • Prevent unauthorized access. Protect government data and sites with advanced authentication, access control, and permissions. Liferay supports Multi-Factor Authentication (MFA) for added protection.
  • Mitigate cyber threats. Defend against malicious code and common attacks using Liferay’s built-in security and audit tools. Cloud deployments include additional safeguards like ML-powered DDoS protection.
  • Prove your security commitment. Build public trust with certifications such as ISO, CSA, and SOC 2. Liferay also meets regional standards like Spain’s Esquema Nacional de Seguridad (ENS) and simplifies GDPR compliance.
  • Deploy your way. Choose from Liferay's cloud options, your preferred cloud, or on-premise – ideal for agencies with strict infrastructure requirements.

Ensure accessibility for all citizens with the tools and foundation to build accessible, compliant digital solutions.

  • Check against standards. Use built-in tools to verify compliance with WCAG 2.1, AA, WAI-ARIA, and other key accessibility standards.
  • Leverage native accessibility tools. Use contrast checkers, keyboard navigation, and alt-text generators to meet accessibility best practices.
  • Reuse accessible templates. Speed up delivery with reusable components that maintain consistency across websites.

Secure Public Sector Solutions for Increased Efficiency

Citizen Portal

Deliver the modern self-service experiences citizens expect. Simplify every interaction – from applications to payments – and make government services more transparent and efficient.

Employee Portal/Intranet

Give employees a secure, central hub to access tools, policies, and data. Assign roles and permissions by department to improve collaboration and productivity.

Public Website

Design engaging, easy-to-navigate websites that help citizens find what they need fast. When people can self-serve, your teams are free to focus on strategic work instead of support calls.

Vendor Portal

Simplify procurement with a single platform for vendor registration, bidding, order tracking, and invoicing.

Built on Trust, Driven by Innovation

Our trusted IT Solutions Providers support Public Sector organizations across federal, state, and local government as well as education and healthcare.

Frequently-Asked Questions

Liferay connects to legacy systems through SOAP, REST, GraphQL, and proprietary APIs, with native connectors for platforms like SAP, Salesforce, and MySQL — no full system replacement required. This is the same layered approach behind the NHS (England) Electronic Staff Record, where the underlying ERP has stayed in place for over a decade while a modern experience layer runs on top of it.

Budget constraints are a reality, but transformation doesn’t have to stall. By prioritizing efficiency and scalability, agencies can digitize high-impact areas first—using low-code tools and automation to reduce manual work and redirect resources toward mission-critical projects.

Public agencies hold sensitive data that must be safeguarded against breaches and malware. Liferay was built with security and compliance at its core, validated by ISO, CSA, and SOC 2 certifications. To see a complete list of our certifications, visit our Trust Center. 

Liferay AI Hub gives agencies a governed layer for deploying AI agents, with role-based access control, full audit logging, and human review workflows built in — the kind of accountability the EU AI Act and similar frameworks require for high-risk public sector AI use cases. Agencies get the productivity gains of automation without losing the auditability regulators and citizens expect.

With over two decades of public sector experience, Liferay helps you keep pace with evolving laws and standards. Our platform simplifies compliance with frameworks like GDPR and FedRAMP while adapting to local regulatory needs. Learn more here.

Additional Resources

Better public sector digital experiences start here.