Download The Guide

Customer Portal

Build Better Customer Portals for UK Organisations

Customers want simple, connected digital experiences. They expect to access services, manage their accounts and find the information they need without navigating multiple systems or contacting support. A modern customer portal helps organisations deliver a more seamless experience while improving operational efficiency.

 

What's inside the guide?

 

This guide explores five practical ways to build a customer portal that works better for both your customers and your teams. From improving onboarding and enabling self-service to unifying systems and making information easier to find, you'll learn how to create a portal that delivers long-term value for your organisation.

 

Five ways to create a more efficient customer portal

Streamline customer onboarding

Help customers get up and running faster with guided digital journeys

Enable self-service

Empower customers to complete everyday tasks without contacting support

Connect Systems & Information

Bring systems, information and services together in one seamless experience

Make answers easier to find

Improve discoverability with intelligent search, knowledge bases and communities

Equip your teams with better tools

Give business users the tools to keep your portal up to date and relevant

Trusted By Leading Organisations Across The UK

Organisations across the UK trust Liferay to build secure digital experiences for customers, employees, suppliers and partners. Whether you're modernising legacy systems or launching a new portal, Liferay provides the flexibility to support complex enterprise requirements.

See How Liferay Delivers Better Customer Experiences

Why Leading Organisations Choose Liferay

  • Reduce Customer Effort

    Make it easier for customers to find answers, complete tasks and access the services they need through one secure digital experience.

  • Improve Operational Efficiency

    Automate manual processes, reduce support requests and give your teams more time to focus on higher-value work.

  • Deliver Long-Term Flexibility

    Build a customer portal that can evolve with your organisation, adapting to new business requirements without replacing existing systems.

Frequently Asked Questions

Liferay DXP enables organisations to build secure customer portals, self-service applications, authenticated experiences, knowledge hubs and digital service portals, all from a single enterprise platform.

Yes. Liferay is designed to integrate with a wide range of enterprise applications, including CRM, ERP, identity management, commerce and other business systems through APIs, connectors and integration frameworks.

Yes. Liferay enables you to deliver personalised content, services and navigation based on user roles, permissions and customer needs, helping create more relevant digital experiences.

Kundenzentrierte digitale Erlebnisse beginnen mit Liferay DXP

30 minutes. Tailored to your use case. No generic demo — your pricing model, your catalog structure, your integrations.